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International Customers

All Products are sold on Delivery Duty unpaid basis. Recipients outside the EU may have to pay import duty or a formal customs entry fee prior to or on delivery and additional taxes, fees or levies may apply according to local legislation. Please check these details before placing any orders for deliveries outside the EU. www.ruroc.com is a UK website and all products are shipped from the UK.

Ruroc will not be able to process VAT refunds for international customers.

Will I have to pay duty or import taxes when ordering to Canada?

Yes. Canada is very strict on import charges. 

Ruroc Ski/Snowboard helmets have a Canadian customs code of 6506109000. What this means is that there will be an 8.5% import duty fee to pay for all helmet orders shipped to Canada. This is not paid to Ruroc, the courier you select will handle this and collect it from you on delivery.

Each state in Canada also has a mix of taxes called HST, GST and PST (Harmonized, Goods and Provincial sales tax). Below is a list of what the taxes applied to each state, please note that this was accurate as of September 1st 2016 and that you should check here with the CBSA for live information.

If you believe you have been charged too much and would like a refund of the excess fees you can fill in a B2G Informal Adjustment Form and you can find that here: http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html