Returns
Ruroc offers free exchanges
To make sure you get the perfect fit we cover your shipping cost back to us and ship your new helmet to you for free. To start your free exchange or return click on one of the options below
Free Exchange
- • Helmet doesn't fit perfectly? We offer FREE exchange up to 14 days after delivery of the item(s).
- • You can exchange your item(s) FREE if you are unhappy with the design or if it does not fit correctly.
- • Our 48 Hour Fit Guarantee means exchanges & returns will be processed within 48 hours of being received at our EU distribution centre.
- • The 48 hour period is counted from the end of the Netherlands business day on which the return is received.
- • Exchange orders will be dispatched by 12pm on the next working day in line with our outbound shipping guarantee.
- • Exchanges are made subject to the availability of alternative goods and at the discretion of Ruroc.
- • Only return items you wish to exchange. Remove any items which have been purchased separately before sending back to us (Shockwave, Pinlock, upgraded Visors / Lenses).
- • Ruroc has the authority to deny any returns which our teams deem as non returnable, this would result in the exchange being denied and the goods being returned back to you.
- • *Service levels may increase during peak trading periods such as Black Friday and over public holidays at our distribution centres
Free Returns
- • We offer FREE returns up to 14 days after delivery of the item(s).
- • You can exchange your item(s) FREE if you are unhappy with the design or if it does not fit correctly.
- • Our 48 Hour Fit Guarantee means exchanges & returns will be processed within 48 hours of being received at our EU distribution centre.
- • The 48 hour period is counted from the end of the UK business day on which the return is received.
- • Returned items should be received back to us in the condition they were delivered, unworn and in the original packaging.
- • Please ensure for any visors being returned that the protective visor film has not been removed.
- • Any items that have been customized are deemed unfit for return and will not be accepted.
- • Refunds will be processed within 48 hours upon receipt of items back into our warehouse and will be issued back to the original payment method. Please allow up to 5 working days for funds to appear in your account.
- • Ruroc has the authority to deny any returns which our team deems as non returnable, in this instance the goods would be returned back to the sender.
- • *Service levels may increase during peak trading periods such as Black Friday and over public holidays at our distribution centres.
Faulty / Defective Items
- • In the unlikely event of you receiving defective or faulty goods please contact us within 14 days of receiving your order at info@ruroc.com.
- • Upon the confirmation of faulty / defective item(s), we will provide a return label covering the cost of the item(s).
Cancellations
- • You can cancel your order at any time up until the point it is picked for dispatched. If the item is in stock this will happen immediately.
- • If you wish to cancel your order after this time you will need to follow our return process.
- • Refunds will be processed within 48 hours upon receipt of items back into our warehouse and will be issued back to the original payment method. Please allow up to 5 working days for funds to appear in your account.