When you get in touch or make a purchase, Ruroc collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. This is used and stored with our courier (DHL or UPS) and is used to facilitate delivery of your purchase or handle returns. Ruroc also collects demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by Ruroc. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ruroc for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ruroc Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ruroc public message boards, this information may be collected and used by others. Note: Ruroc does not read any of your private online communications.
Ruroc encourages you to review the privacy statements of third party Web sites you choose to visit from Ruroc so that you can understand how those Web sites collect, use and share your information. Ruroc is not responsible for the privacy statements or other content on Web sites outside of the Ruroc and Ruroc family of Web sites.
We only use 3rd party payment gateways (e.g. PayPal, Checkout and BlisPay) and therefore none of your card details are stored by us.
Ruroc collects and uses your personal information to operate the Ruroc Web site and deliver the products or services you have requested. Ruroc also uses your personally identifiable information to inform you of other products or services available from Ruroc and its affiliates. Ruroc may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Ruroc does not sell, rent or lease its customer data to third parties. Ruroc may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ruroc may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ruroc, and they are required to maintain the confidentiality of your information.
Ruroc does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Ruroc keeps track of the Web sites and pages our customers visit within Ruroc, in order to determine what Ruroc services are the most popular. This data is used to deliver customized content and advertising within Ruroc to customers whose behavior indicates that they are interested in a particular subject area.
Ruroc Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ruroc or the site; (b) protect and defend the rights or property of Ruroc; and, (c) act under exigent circumstances to protect the personal safety of users of Ruroc, or the public.
A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the Website pages, or register with the Website or services, a cookie helps the Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.
When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Websites you visit.
The Website uses the following essential cookies, including one other cookie used to store your shopping cart etc. This cookie usually has a long, non-descript name, which changes regularly for your security.
There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Checkout”
(2) Google analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. This data is anonymised and cannot be personally attributed to a specific user.
(3) Customer preference cookies – when you are browsing or shopping on Ruroc, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. We currently use these to update you on news and current offers. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
(5) Facebook pixel is a third party cookie that allows us to monitor traffic, interactions and sales that result from clicks on our Facebook content. We also use this data for remarking purposes. This data is anonymised and stored securely by Facebook, no data is personally identifiable.
When you first access the site you will receive a pop-up allowing you to opt out for any cookies placed on our site. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Ruroc user experience that we pride ourselves on providing our customers.
Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send may contain tracking so that we can tell how much traffic those emails send to our site. We do not know who has clicked so the data is anonymous.
Some emails we can track, at an individual level, such as whether the user has opened and clicked on the email. We rarely use the information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of our emails which you can do via the unsubscribe link at the bottom of each email.
For the purposes of emailing you updates and offers, we store you name, email address, and country to give you the best personalised content. These details are stored securely within our email provider, which at the time of writing, is MailChimp.
On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. For example there are buttons for: Twitter, Google+, and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website.
You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this site. In some cases these sites will be registering the fact that you are visiting our website, and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
On some pages within the site we use 'social plugins'. These enable you to utilize your existing Facebook account to login to the site or post comments. They are there to enhance your experience and make interacting with the site easier. In order to implement these plugins, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website.
Ruroc secures your personal information from unauthorized access, use or disclosure. Ruroc secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. Your data will be held in perpetuity to ensure we can monitor sale levels and to be able to issue warranties and guarantees. You can also exercise the right at any time by contacting us at [email protected]